Before you visit
Send the equipment details, symptoms, and a clear photo so we can prepare for assessment.
Support desk
Helpful guidance when your technology lets you down.
Start with a clear description of the problem. Our team will help you understand whether the equipment needs an assessment, a repair, or a safer replacement path.
Request supportTroubleshooting guidance
Get practical next steps for power, connection, display, and intermittent fault symptoms.
Repair updates
Use your repair reference or contact the lab directly when you need an update on equipment in our care.
Need a direct answer?
Call, email, or visit us at Kang'ari Building, Luthuli Avenue, Nairobi CBD during our working hours.
Contact the lab