Process
How a repair moves from booking to done
- 01
Book a repair
Tell us the equipment, brand, and what's going wrong. We'll ask a few questions to understand the fault before scheduling.
- 02
Diagnosis
A technician inspects the equipment — in-lab or on-site depending on the job — and identifies the fault.
- 03
Quote & approval
You get a clear quote before any repair work starts. Nothing proceeds without your approval.
- 04
Repair
We carry out the repair using [sourced / OEM / compatible] parts and test the equipment under normal operating conditions.
- 05
Handover & warranty
You get the equipment back working, plus a 6-month warranty on the repair.